The Social Housing White Paper and the Charter for
Social Housing Residents set out a commitment for
residents of social housing to have any complaints dealt with
promptly and fairly with access to a strong Ombudsman to give swift
and fair redress if things go wrong.
ARCH was therefore delighted to welcome the Housing Ombudsman,
Richard Blakeway, to the meeting of the ARCH Tenant Group held on 1
Richard outlined the role of the Housing Ombudsman Service which
he heads up and the revised Complaints Handling Scheme and the new
role and powers of the Housing Ombudsman under the proposals set
out in the Social Housing White Paper and what it will mean for
tenants and residents.
Tenant representatives on the ARCH Tenant Group submitted a list
of questions for the Housing Ombudsman and the Ombudsman has kindly
responded in writing to questions which were compiled from
questions submitted by individual Tenant Group members and by
tenants and residents in the wider ARCH membership.
Click here to read the questions put to
the Housing Ombudsman and the responses given by the Ombudsman to