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Housing Ombudsman responds to ARCH Tenant Group questions 15/04/2021 Labelled as Regulation, Tenants

The Social Housing White Paper and the Charter for Social Housing Residents set out a commitment for residents of social housing to have any complaints dealt with promptly and fairly with access to a strong Ombudsman to give swift and fair redress if things go wrong.


ARCH was therefore delighted to welcome the Housing Ombudsman, Richard Blakeway, to the meeting of the ARCH Tenant Group held on 1 March 2021.


Richard outlined the role of the Housing Ombudsman Service which he heads up and the revised Complaints Handling Scheme and the new role and powers of the Housing Ombudsman under the proposals set out in the Social Housing White Paper and what it will mean for tenants and residents.


Tenant representatives on the ARCH Tenant Group submitted a list of questions for the Housing Ombudsman and the Ombudsman has kindly responded in writing to questions which were compiled from questions submitted by individual Tenant Group members and by tenants and residents in the wider ARCH membership.   


Click here to read the questions put to the Housing Ombudsman and the responses given by the Ombudsman to those questions.

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