The Housing Ombudsman Service is setting up a new
Resident Panel. The aim is to create a stronger resident voice, as
well as to seek input and feedback around the development of our
It will operate virtually and have around 100 members. The whole
panel will meet online twice a year to discuss key areas of work
such as the development of the Housing Ombudsman Service annual
business plan and three-year corporate plan. In addition, there
will be opportunities to take part in smaller group activities.
These could include discussions on topics such as residents'
experience of using the Housing Ombudsman Service or the Housing
Ombudsman's thematic reports investigating further into issues
arising through complaints.
The Housing Ombudsman is currently recruiting members to join
Membership will be made up of residents from a cross-section of
landlords in the Housing Ombudsman Scheme, ensuring
that residents with different types, size and location of
landlords are represented. If you are a tenant or resident of
social housing and are interested in joining the Housing
Ombudsman's Resident Panel, further information and a short
application form is available on the Housing Ombudsman Service website.
The deadline for completing an application to join the Resident
Panel is 25 February 2021, and the first virtual meeting of
the Resident Panel is due to take place on 23 March