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Housing Ombudsman seeks applications for a new Resident Panel 04/02/2021 Labelled as Tenants

The Housing Ombudsman Service is setting up a new Resident Panel. The aim is to create a stronger resident voice, as well as to seek input and feedback around the development of our service.  


It will operate virtually and have around 100 members. The whole panel will meet online twice a year to discuss key areas of work such as the development of the Housing Ombudsman Service annual business plan and three-year corporate plan. In addition, there will be opportunities to take part in smaller group activities. These could include discussions on topics such as residents' experience of using the Housing Ombudsman Service or the Housing Ombudsman's thematic reports investigating further into issues arising through complaints. 


The Housing Ombudsman is currently recruiting members to join the panel.


Membership will be made up of residents from a cross-section of landlords in the Housing Ombudsman Scheme, ensuring that residents with different types, size and location of landlords are represented. If you are a tenant or resident of social housing and are interested in joining the Housing Ombudsman's Resident Panel, further information and a short application form is available on the Housing Ombudsman Service website.


The deadline for completing an application to join the Resident Panel is 25 February 2021, and the first virtual meeting of the Resident Panel is due to take place on 23 March 2021. 

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