The Social Housing White Paper and the Charter for Social
Housing Residents sets out a commitment for residents of social
housing to have any complaints dealt with promptly and fairly with
access to a strong Ombudsman to give swift and fair redress if
things go wrong.
ARCH is delighted to announce that the Housing Ombudsman is to
meet with the ARCH Tenant Group at their next meeting on 1 March
The meeting will be attended by the Housing Ombudsman himself
Richard Blakeway who will outline the revised Complaints Handling
Scheme and the new role and powers of the Housing Ombudsman under
the proposals set out in the Social Housing White Paper and what it
will mean for tenants and residents.
Tenant representatives on the ARCH Tenant Group are preparing a
list of questions for the Housing Ombudsman in advance of the
meeting and if you have a question about the new Housing Ombudsman
Service that you would like to put to the Housing Ombudsman we
would like to hear from you. Simply email your question to firstname.lastname@example.org
by no later than Friday 19 February 2021.
We will provide feedback on the discussions with the Housing
Ombudsman through the ARCH e-bulletin.
The meeting with the Housing Ombudsman comes on the back of the
meeting tenants held with the Deputy Chief Executive of the
Regulator of Social Housing at the last Tenant Group meeting.