Housing Ombudsman to attend ARCH Tenant Group 21/01/2021 Labelled as Tenants

The Social Housing White Paper and the Charter for Social Housing Residents sets out a commitment for residents of social housing to have any complaints dealt with promptly and fairly with access to a strong Ombudsman to give swift and fair redress if things go wrong.

 

ARCH is delighted to announce that the Housing Ombudsman is to meet with the ARCH Tenant Group at their next meeting on 1 March 2021.

 

The meeting will be attended by the Housing Ombudsman himself Richard Blakeway who will outline the revised Complaints Handling Scheme and the new role and powers of the Housing Ombudsman under the proposals set out in the Social Housing White Paper and what it will mean for tenants and residents.

 

Tenant representatives on the ARCH Tenant Group are preparing a list of questions for the Housing Ombudsman in advance of the meeting and if you have a question about the new Housing Ombudsman Service that you would like to put to the Housing Ombudsman we would like to hear from you. Simply email your question to john.bibby@arch-housing.org.uk by no later than Friday 19 February 2021.

 

We will provide feedback on the discussions with the Housing Ombudsman through the ARCH e-bulletin.

 

The meeting with the Housing Ombudsman comes on the back of the meeting tenants held with the Deputy Chief Executive of the Regulator of Social Housing at the last Tenant Group meeting.

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