Stock retaining councils performance improvement club – September 2012 16/08/2012

Improve300HouseMark's Stock Retaining Councils performance improvement club is run in partnership with ARCH and meets three times a year in central London.

The next meeting is on 12 September and covers a range of topics.

 

ARCH's policy advisor Matthew Warburton will talk about the latest work ARCH is doing to support councils with housing.

 

Dacorum BC is one of the first stock retained councils to carry out a STAR satisfaction survey. Carolyn Leech and Jules Goodridge will talk about their experience of doing the survey, the positive outcomes from it and the learning outcomes.

 

Natalie Waters and Sam Bainbrigge will talk about how recharges are managed at Reading BC. Recharges are difficult for stock retained councils to manage and many different approaches are taken, so the talk from Reading will be followed by a workshop session where you will be able to share recharge experiences and learning with people from other councils.

 

Sarah Whittle will talk through the HouseMark performance indicator tracking results from stock retained councils for 2011/12, highlighting the key indicators and picking out the best performers and biggest improvers in the club. Sarah will also update you on the core benchmarking timetable for this year and talk about our STAR benchmarking service.

 

Each ARCH member is entitled to send up to two delegates. To book your place, please contact julie.morton@housemark.co.uk.

 

Please note that advanced booking is essential.

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