The Housing Ombudsman has published the latest copy of their
The newsletter includes details of the announcement of Richard
Blakeway as the new Housing Ombudsman as well as the Housing
Ombudsman's Annual Report for 2018/19 and a new three-year plan to
"make a difference".
The number of complaints dealt with by the Housing Ombudsman
increased from 1,763 in 2017/18 to 2,217 in 2018/19. Over the year
the average time taken to determine a complaint reduced from 8
months to 6.7 months.
Also included in the Ombudsman's newsletter is a link to the
launch of a new collection of videos aimed at
both residents and landlords to help increase understanding of how
to resolve disputes. We would urge ARCH members to make full use of
the videos and to share them with tenants and tenant scrutiny
The Housing Ombudsman Service is also running a series of
workshops focussing on repairs complaints.
Click here to read the Housing
Ombudsman's e-newsletter and sign up to future issues.