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ARCH annual report


The ARCH annual report for 2015-16 is now available to view.


Download it here.

Latest news from the Housing Ombudsman 08/08/2019 Labelled as Tenants

The Housing Ombudsman has published the latest copy of their newsletter.


The newsletter includes details of the announcement of Richard Blakeway as the new Housing Ombudsman as well as the Housing Ombudsman's Annual Report for 2018/19 and a new three-year plan to "make a difference".


The number of complaints dealt with by the Housing Ombudsman increased from 1,763 in 2017/18 to 2,217 in 2018/19. Over the year the average time taken to determine a complaint reduced from 8 months to 6.7 months.


Also included in the Ombudsman's newsletter is a link to the launch of a new collection of videos aimed at both residents and landlords to help increase understanding of how to resolve disputes. We would urge ARCH members to make full use of the videos and to share them with tenants and tenant scrutiny panels.


The Housing Ombudsman Service is also running a series of workshops focussing on repairs complaints.


Click here to read the Housing Ombudsman's e-newsletter and sign up to future issues.

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