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Social Housing White Paper and the Community Trigger 17/12/2020 Labelled as Legislation

As part of the seven-point Residents Charter outlined in the Social Housing White Paper the Government have made a commitment to support tenants facing anti-social behaviour (ASB) and crime and the new Tenant Satisfaction Measures set out in the White Paper will include measures to hold landlords to account for neighbourhood management including tackling anti-social behaviour. 


In paragraph 121 of the White Paper, the Government promises to clarify the different responsibilities that police, local authorities and social landlords have in tackling ASB and social landlords are to be encouraged to inform residents of their rights to make a Community Trigger application.


The Community Trigger (also known as an ASB Case Review) is a statutory right provided to victims of ASB to request a multi-agency case review where a victim of ASB has been the victim of persistent ASB.


Each local area sets a threshold which must be met for the trigger to be used. The threshold must include:


  • the frequency of complaints
  • effectiveness of the response
  • potential harm to the victim or victims making the complaint


The threshold is about the incidents reported, not whether the agency responded. The threshold should be no higher than three complaints, but agencies may choose to set a lower threshold locally. If qualifying complaints are made, a case review must be held to then determine the adequacy of the agency's responses.

Full details of the Community Trigger and how it operates can be found on the Government website.


ASB Helpis a registered charity in England and Wales set up to provide advice and support to victims of anti-social behaviour.


ASB Help have developed a pledge which can be taken by social landlords to ensure that their ASB policies and procedures meet best practice and public facing literature includes appropriate information on the Community Trigger process and enable landlords to demonstrate their commitment to victims of ASB.


Click here for further details of the ASB Help Pledge.


Signing up to the ASB Help pledge is free and on completion landlords will be able to display the ASB Help Pledge logo to demonstrate commitment to victims of anti-social behaviour.


ARCH member council, Stoke on Trent City Council have recently worked with ASB Help to work towards the ASB Help Pledge


Jim Nixon, ASB Manager at Stoke on Trent City Council comments:


"The Community Trigger is such an important tool within the ASB, Crime and Policing Act 2014 and it's important that our processes are as robust as possible."


"Prior to engaging with ASB Help we were very happy with how we managed the Community Trigger. However, when we held a review meeting with the CEO Rebecca Brown, she was able to provide some very practical ideas to further enhance our processes and the way that we deliver the Trigger Meetings".


"I am also impressed with the package that assists the Pledge, in particular the Chairperson Pack that I recently used when Chairing a Trigger meeting for another Local Authority."


"I would urge all local authorities/Police Services to engage with ASB Help to review their own processes, it's so important that you get this right! A better Community Trigger helps more victims and assists in resolving ASB incidents long-term."


Where councils have not already done so, Arch would encourage all ARCH member councils to consider signing up to the ASB Help Pledge. Doing so will not only ensure that victims of ASB are aware of their rights to activate the Community Trigger but will help meet the increased expectations on landlords set out in the Social Housing White Paper and the Charter for Social Housing Residents.


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