In this section:

Latest news

Government launches a campaign to empower social housing residents to raise complaints


The Government’s Social Housing White Paper promised to run an awareness campaign so that social housing residents know their rights to complain and are confident in navigating their routes to complain and are aware of how to escalate their complaints to get redress.

Read more

Show categories:

Budget 2021 – no new money for social housing

Chancellor Rishi Sunak gave his Budget Statement to the House of Commons on 3 March 2021. It focuses on measures to support businesses and households affected by the Coronavirus pandemic until roll-out of the vaccination programme enables current restrictions on work and social interaction to be significantly reduced, if not removed altogether.

Housing Ombudsman spotlights complaints and learning on heating and hot water repairs

In the third report in the Housing Ombudsman’s new series of “Spotlight” reports, the Housing Ombudsman shares the learning from complaints and provides best practice recommendations to help landlords improve their services and complaint handling.

Warwick successful in winning SHDF Demonstrator funding

ARCH member Warwick District Council has been successful in a bid for £1.35million funding under the Government’s Social Housing Decarbonisation Fund (SHDF) Demonstrator programme.

Council meetings to resume in person in May

The Government has published updated guidance on the safe use of council buildings following confirmation that emergency legislation regarding virtual council meetings will not be extended.

Housing Ombudsman sets out a new framework for investigation of systemic issues

The Housing Ombudsman has published a new Systemic Investigations Framework setting out how the Ombudsman will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.

Government introduces RTB receipts flexibilities

Councils in England will have greater flexibilities on how they spend the capital receipts from council housing sold under the statutory Right to Buy (RTB), following an announcement by Housing Secretary Robert Jenrick MP on 20 March 2021.

Building Safety – Resident Engagement Best Practice

The Ministry of Housing, Communities & Local Government (MHCLG) have published the Social Sector (Building Safety) Engagement Best Practice Group’s final report.

Ban on evictions extended until at least 31 May 2021

On 10 March, the Housing Secretary announced an extension to the ban on bailiff evictions for residential tenants until at least 31 May 2021.

Housing Ombudsman starts publication of all decisions

The Social Housing White Paper and the Charter for Social Housing Residents underscores the rights of social housing residents to have their complaints dealt with promptly by their landlord and the role of the Housing Ombudsman in helping social housing residents access effective redress when things go wrong.

Councils invited to bid for funding to tackle rough sleeping

Councils are invited to bid for a share of £212 million funding for the next 3 years under the Government’s Rough Sleeping Accommodation Programme to help provide long-term, stable and supported housing for rough sleepers.

Next >