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Housing Ombudsman consults on Complaints Handling Code 29/09/2023 Labelled as Consultation

The Social Housing (Regulation) Act 2023 (the Act) provides a statutory footing for the Housing Ombudsman's Complaints Handling Code (the Code) and places a duty on the Ombudsman Service (HOS) to monitor compliance with the Code. As a result, the Ombudsman is consulting on:  


  • The Code and whether any further improvements can be made to this.
  • Its outline proposals for monitoring compliance and whether these are transparent, proportionate and fair.


The HOS and Local Government and Social Care Ombudsman (LGSCO) have decided to adopt the Code jointly to achieve a more consistent experience of complaint handling across housing and other key local services.  


No major changes are proposed to the Code, but there are implications for the time residents will have to bring complaints. 


The consultation closes on 23 November.

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