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NHF Publication: Knowing Our Homes: Making Every Contact Count 25/10/2024

ARCH has been participating in a project led by the National Housing Federation to help improve how social landlords collect and use data about the condition of their homes and the needs of residents to improve the quality of homes and services delivered to residents. The NHF has recently published the outcome of some of this work in a report, "Knowing Our Homes: Making Every Contact Count".

 

Drawing on case studies from 11 social landlords and a broader review of sector experience, the report presents best practices from across the sector.  It suggests how landlords can make the most effective use of every interaction with residents to collect, check and make the best use of data on house conditions and residents' needs and circumstances.  It stresses that trust is essential to residents' preparedness to share data with their landlord and the importance of explaining why data is needed and how it will be used and kept safe.  Actionable insight is the key objective, rather than collecting more data without a plan for how it should be used.

 

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