Last year DLUHC consulted on a direction to the Regulator of
Social Housing that would require councils to provide information
to tenants on their rights, including their right to make a
complaint against their landlord. The ARCH response to the
consultation is here. DLUHC has now reported the outcome of the consultation. One
issue that was raised in the ARCH submission and has not been
addressed in the DLUHC response is the suggestion that the
Regulator should provide advice or guidance on how to present the
information about tenants' rights in clear and simple language, so
the 3000 councils and housing associations affected do not each
have to grapple with this challenge separately. ARCH, together with
the LGA and National Federation of ALMOs, will be writing to the
Regulator and DLUHC to pursue this matter further.