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Best practice

Sharing news

04/02/2021

Interested in learning about tenant scrutiny and/or service developments and initiatives in other councils and comparing your council landlord services with others? Members of the ARCH Tenant Group have come together to share news of what’s happening in their councils by sharing their local tenants and resident newsletters.

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Complaints Best Practice Working Group
16/01/2020

Following consultation on the Housing Ombudsman’s new Business Plan and proposals for revisions to the Housing Ombudsman Scheme, ARCH has been invited by the Housing Ombudsman to join a Complaints Handling Best Practice Working Group set up by the Housing Ombudsman.

Norwich City Council share their latest newsletter
22/07/2021

In the latest of our series looking at what’s happening in council housing across the country Norwich City Council share their latest housing newsletter.

Electrical Safety Working Group - update
22/07/2021

We report on the latest discussions in the MHCLG led Electrical Safety Working Group which is currently looking at electrical appliances and resident behaviours as causes of electrical harm and we would welcome ARCH members views on the ideas being considered in the Working Group.

Sharing news of what’s happening in councils across the country
24/06/2021

Continuing our series of articles on housing news from our member councils, we look at what’s happening in Wandsworth through the Council’s latest housing newsletter.

Report examines the future of people services
10/06/2021

A report commissioned by the Disruptive Innovators Network and Campbell Tickell LLB gives an insight into a number of the issues people and HR services will be facing as we emerge from the pandemic.

What’s happening in other councils?
13/05/2021

In the latest in our series of articles on what’s happening in local councils we take a look at “Home Matters” the magazine for Rotherham council tenants and leaseholders.

Want to compare news of what’s happening in other councils?
29/04/2021

In the latest in our series of articles on what's happening in local councils we take a look at the latest housing newsletter from Norwich City Council.

 

Chris Gould, Norwich

Sharing news
31/03/2021

In the latest in our series of articles on what’s happening in local councils we take a look at the latest housing newsletter from Wandsworth Council.

ARCH Exchange – new ways of working as a result of the pandemic
04/03/2021

ARCH Exchange gives senior people working in the stock retained sector a simple way to pool their knowledge and experience, and to reduce duplicated efforts.

Sharing news of what’s happening in your council
17/12/2020

Ever wondered how your landlord service compares to others or interested in learning about tenant scrutiny and/or service developments and initiatives in other councils? Members of the ARCH Tenant Group have come together to share news of what’s happening in their councils by sharing their local tenants and resident newsletters.

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