Complaints Best Practice Working Group
16/01/2020
Following consultation on the Housing Ombudsman’s new Business Plan and proposals for revisions to the Housing Ombudsman Scheme, ARCH has been invited by the Housing Ombudsman to join a Complaints Handling Best Practice Working Group set up by the Housing Ombudsman.
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Latest from the ARCH Exchange
16/09/2021
ARCH Exchange gives senior people working in the stock retained sector a simple way to pool their knowledge and experience, and to reduce duplicated efforts.
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Future foundations: call for case studies
19/08/2021
ARCH has been working in collaboration with colleagues from the Local Government Association to seek to promote the excellent work being done by local authorities and we are looking for ARCH member councils to share any local initiatives and case studies with an easy to fill in online form.
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Latest from the ARCH Exchange
19/08/2021
ARCH Exchange gives senior people working in the stock retained
sector a simple way to pool their knowledge and experience, and to
reduce duplicated efforts.
Officers at ARC
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Latest from the ARCH Exchange
06/08/2021
In the latest ARCH Exchange Stoke on Trent City Council are seeking to benchmark information with other local authorities on service charges to compare how the authority performs in terms of services that are charged for and the costs.
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Electrical Safety Working Group - update
22/07/2021
We report on the latest discussions in the MHCLG led Electrical Safety Working Group which is currently looking at electrical appliances and resident behaviours as causes of electrical harm and we would welcome ARCH members views on the ideas being considered in the Working Group.
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