Best practice

Following consultation on the Housing Ombudsman’s new Business Plan and proposals for revisions to the Housing Ombudsman Scheme, ARCH has been invited by the Housing Ombudsman to join a Complaints Handling Best Practice Working Group set up by the Housing Ombudsman.

In the latest in our series of articles on what’s happening in local councils we take a look at the latest housing newsletter from Wandsworth Council.

Ever wondered how your landlord service compares to others or interested in learning about tenant scrutiny and/or service developments and initiatives in other councils? Members of the ARCH Tenant Group have come together to share news of what’s happening in their councils by sharing their local tenants and resident newsletters.

We previously highlighted the work that the City of Lincoln Council, London Borough of Greenwich, South Kesteven District Council and Southwark councils were undertaking to explore how councils can use a common service pattern for reporting, diagnosing and scheduling housing repairs and invited ARCH member councils to participate in a survey to support the project and a number of ARCH member councils responded to the survey.

We previously reported that that the number of homeless households, accepted as statutorily homeless and placed in temporary accommodation at 31 March 2020 was up 9.4% from 31 March 2019 to 93,000.