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Best practice

Complaints Best Practice Working Group

16/01/2020

Following consultation on the Housing Ombudsman’s new Business Plan and proposals for revisions to the Housing Ombudsman Scheme, ARCH has been invited by the Housing Ombudsman to join a Complaints Handling Best Practice Working Group set up by the Housing Ombudsman.

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Housing best practice: Repairs online - next phase
19/11/2020

We previously highlighted the work that the City of Lincoln Council, London Borough of Greenwich, South Kesteven District Council and Southwark councils were undertaking to explore how councils can use a common service pattern for reporting, diagnosing and scheduling housing repairs and invited ARCH member councils to participate in a survey to support the project and a number of ARCH member councils responded to the survey.

Latest from the ARCH Exchange
05/11/2020

ARCH Exchange gives senior people working in the stock retained sector a simple way to pool their knowledge and experience, reducing duplicated efforts.

Homelessness – use of temporary accommodation
22/10/2020

We previously reported that that the number of homeless households, accepted as statutorily homeless and placed in temporary accommodation at 31 March 2020 was up 9.4% from 31 March 2019 to 93,000.

Housing best practice: Repairs online survey
10/09/2020

The City of Lincoln Council, working in a partnership with the London Borough of Greenwich, South Kesteven District Council and Southwark councils are exploring how councils can use a common service pattern for reporting, diagnosing and scheduling housing repairs.

UK Zero Carbon Research
13/03/2020

ARCH member councils are asked to participate in research to support the UK’s transition to a low-carbon energy system.

Welwyn Hatfield seek to appoint to their Independent Remuneration Panel
13/03/2020

Are you interested in being an Independent Remuneration Panel member for Welwyn Hatfield Council?

Housing Association invests in OJEU Tendering Software to lock away £1.7m Energy Savings
16/01/2020

In our latest example of best practice in the housing sector we look at how Optivo Housing Association invested in tendering software to help combat rising energy costs and achieved £1.7m energy savings.

Latest from the ARCH Exchange: Repairs appointments and DLO terms and conditions
13/12/2019

ARCH Exchange gives senior people working in the stock retained sector a simple way to pool their knowledge and experience, and to reduce duplicated efforts.

Best practice: managing to make a difference
28/11/2019

Our colleagues at the National Federation of ALMOs (NFA) have issued a best practice publication “Managing to make a difference” looking at housing management in the ALMO sector.

ARCH Exchange
16/10/2019

Is your council developing its housing policies and/or undertaking a scrutiny review? If so, are you making the most of ARCH Exchange?

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