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Best practice

Sharing news

04/02/2021

Interested in learning about tenant scrutiny and/or service developments and initiatives in other councils and comparing your council landlord services with others? Members of the ARCH Tenant Group have come together to share news of what’s happening in their councils by sharing their local tenants and resident newsletters.

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Complaints Best Practice Working Group
16/01/2020

Following consultation on the Housing Ombudsman’s new Business Plan and proposals for revisions to the Housing Ombudsman Scheme, ARCH has been invited by the Housing Ombudsman to join a Complaints Handling Best Practice Working Group set up by the Housing Ombudsman.

Housing best practice: repairs online update
09/12/2021

Read the latest development in a project to develop repairs online reporting being undertaken collaboratively by City of Lincoln Council in partnership with a number of other local authorities.

Rotherham win 2021 TPAS Community Action Award
11/11/2021

Congratulations to ARCH member council Rotherham MBC for their success in winning the Richard Crossley Excellence in Community Action Award at the recent Read More

LGA launches the 2021/22 Housing Advisers Programme
30/09/2021

The Local Government Association (LGA) has launched the 2021/22 Housing Advisers Programme to support councils seeking to innovate.

Latest from the ARCH Exchange
16/09/2021

ARCH Exchange gives senior people working in the stock retained sector a simple way to pool their knowledge and experience, and to reduce duplicated efforts.

ARCH invited by HM treasury to join a working group on contents insurance for low income tenants
20/08/2021

ARCH has been invited to join a working group set up by the Government’s Financial Inclusion Policy Forum to consider how to improve uptake of contents insurance amongst low-income renters.

Future foundations: call for case studies
19/08/2021

ARCH has been working in collaboration with colleagues from the Local Government Association to seek to promote the excellent work being done by local authorities and we are looking for ARCH member councils to share any local initiatives and case studies with an easy to fill in online form.

Latest from the ARCH Exchange
19/08/2021

ARCH Exchange gives senior people working in the stock retained sector a simple way to pool their knowledge and experience, and to reduce duplicated efforts.

 

Officers at ARC

Latest from the ARCH Exchange
06/08/2021

In the latest ARCH Exchange Stoke on Trent City Council are seeking to benchmark information with other local authorities on service charges to compare how the authority performs in terms of services that are charged for and the costs.

Norwich City Council share their latest newsletter
22/07/2021

In the latest of our series looking at what’s happening in council housing across the country Norwich City Council share their latest housing newsletter.

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