Complaints Best Practice Working Group
16/01/2020
Following consultation on the Housing Ombudsman’s new Business Plan and proposals for revisions to the Housing Ombudsman Scheme, ARCH has been invited by the Housing Ombudsman to join a Complaints Handling Best Practice Working Group set up by the Housing Ombudsman.
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Electrical Safety Working Group - update
22/07/2021
We report on the latest discussions in the MHCLG led Electrical Safety Working Group which is currently looking at electrical appliances and resident behaviours as causes of electrical harm and we would welcome ARCH members views on the ideas being considered in the Working Group.
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Report examines the future of people services
10/06/2021
A report commissioned by the Disruptive Innovators Network and Campbell Tickell LLB gives an insight into a number of the issues people and HR services will be facing as we emerge from the pandemic.
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What’s happening in other councils?
13/05/2021
In the latest in our series of articles on what’s happening in local councils we take a look at “Home Matters” the magazine for Rotherham council tenants and leaseholders.
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Sharing news
31/03/2021
In the latest in our series of articles on what’s happening in local councils we take a look at the latest housing newsletter from Wandsworth Council.
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Sharing news of what’s happening in your council
17/12/2020
Ever wondered how your landlord service compares to others or interested in learning about tenant scrutiny and/or service developments and initiatives in other councils?
Members of the ARCH Tenant Group have come together to share news of what’s happening in their councils by sharing their local tenants and resident newsletters.
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