Complaints Best Practice Working Group
16/01/2020
Following consultation on the Housing Ombudsman’s new Business Plan and proposals for revisions to the Housing Ombudsman Scheme, ARCH has been invited by the Housing Ombudsman to join a Complaints Handling Best Practice Working Group set up by the Housing Ombudsman.
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Sharing news of what’s happening in your council
17/12/2020
Ever wondered how your landlord service compares to others or interested in learning about tenant scrutiny and/or service developments and initiatives in other councils?
Members of the ARCH Tenant Group have come together to share news of what’s happening in their councils by sharing their local tenants and resident newsletters.
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Sharing news of what’s happening in your council
03/12/2020
Ever wondered how your landlord service compares to others or interested in learning about tenant scrutiny and/or service developments and initiatives in other councils?
Members of the ARCH Tenant Group have come together to share news of what’s happening in their councils by sharing their local tenants and resident newsletters.
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Housing best practice: Repairs online - next phase
19/11/2020
We previously highlighted the work that the City of Lincoln Council, London Borough of Greenwich, South Kesteven District Council and Southwark councils were undertaking to explore how councils can use a common service pattern for reporting, diagnosing and scheduling housing repairs and invited ARCH member councils to participate in a survey to support the project and a number of ARCH member councils responded to the survey.
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Latest from the ARCH Exchange
05/11/2020
ARCH Exchange gives senior people working in the stock retained sector a simple way to pool their knowledge and experience, reducing duplicated efforts.
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Homelessness – use of temporary accommodation
22/10/2020
We previously reported that that the number of homeless households, accepted as statutorily homeless and placed in temporary accommodation at 31 March 2020 was up 9.4% from 31 March 2019 to 93,000.
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Housing best practice: Repairs online survey
10/09/2020
The City of Lincoln Council, working in a partnership with the London Borough of Greenwich, South Kesteven District Council and Southwark councils are exploring how councils can use a common service pattern for reporting, diagnosing and scheduling housing repairs.
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UK Zero Carbon Research
13/03/2020
ARCH member councils are asked to participate in research to support the UK’s transition to a low-carbon energy system.
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